FREQUENTLY ASKED QUESTIONS

What SHOULD I ASK MY VENUE?

HOW DO I BOOK BALLOONS?

What area do you service?

how far in advance do I need to book?

how does sizing work?

Will you come back to take down the installation?

How long can I expect my balloons to last?

Can you hang a garland/ display outside?

What is a grab and go garland?

WHAT IF I NEED TO CANCEL?

Do you have a minimum?

Our grab and gos are created for customers having smaller events that still need to pop! We offer 4ft-9ft pre- inflated garlands that come with hanging accessories and instructions. After you fill out our grab and go form, you will receive our custom color chart to chose your colors from. 

All deposits made to hold the date of your event are non-refundable. If your event is cancelled by you, a credit will be held on your account and can be used in the future for a rescheduled party or another event.

If balloons are treated properly with our care instructions they could last anywhere from 1day to multiple months. That being said there are multiple reasons balloons can pop- including but not limited to, the heat, a child, nails, sticks and so much more. Tinsley Treasures is not responsible for any popped balloons after the install is completed/ balloons are dropped off. Helium balloons normally start to deflate around 24 hours. 

Although we use the best, 100% biodegradable natural latex balloons, we highly recommend keeping installs indoors. If it must be outside, it is best to chose an area out of direct sunlight. Lighter colors do best in the sun - chrome colors do the worst! 

Our pricing does not include dismantling the display at your event. If this is something you are interested in PLEASE LET US KNOW and we will check availability and build it into your price. If you have one of our rental pieces 99.5% of the time it is agreed upon by Tinsley Treasures and the customer that they will dismantle and return the piece within 1-2 days after your event.

Sizing is not by linear footage. If you measure out the length you would like your garland to cover it is good to add multiple feet to that length to achieve the chunkiness and thickness in which our garlands are styled. Check out our size guide by clicking here

The two most important questions for you to ask your venue is 1. What time is a vendor able to get in? and 2. Are they able to use removable hooks on the wall?

Sometimes our schedules are very tight and if we have a large enough window of time for your venue we can squeeze you in! Also, if the venue does not allow anything on the walls our freestanding hoops are a great alternative. 

We service all of PA and NJ and are also willing to travel. Travel costs are built into your total!

Our custom installation minimum is a 10ft garland. We do offer grab and go garlands sizing from 4ft-9ft available for pick up. 

We accept bookings up to a year out. If you are set on having balloons at your event, reach out and make a deposit to block your date. We can iron Out the details later. 

complete an inquiry on the appropriate page (Balloons)(rentals)(signage)  2. We will reach out to you by text message or phone within 48 hours to answer any questions you have, go over details including pricing, colors, sizing & more 3.After your design is finalized, We will email you over an invoice that will be active for 2 days 4. A non refundable deposit must be made to block your date and reserve your event. If this is not made within 2 days a new invoice must be created after rechecking availability for your date.